Terms and Conditons

Last updated: 20 October 2026

Welcome to Ombré Hues. These Terms and Conditions ("Terms") govern your use of the website ombrehues.in (the "Website") and every purchase, booking or enquiry you make through it. The Website is owned and operated by Ombré Hues, a sole proprietorship based in Mumbai, India ("Ombré Hues", "we", "us" or "our"). By browsing the Website, placing an order or booking a workshop, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, and legally able to enter into a binding contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf.

2. Products and Descriptions

We sell original greeting cards, premium foil cards, card packs, bookmarks, framed artwork and related products, and we run art workshops. We take care to describe and photograph every product accurately. However:

Colours may look slightly different on your screen because of monitor and device settings, lighting and photography.
Many of our products are printed, hand finished or hand painted, so small variations in colour, texture, alignment and finish are natural and are not defects.
Product photographs, including lifestyle and room setting images, are for illustration only. Props, backgrounds and accessories shown are not included unless stated.
Sizes and measurements are approximate. Frame depths and artwork window sizes may vary slightly.

We may change, update or discontinue any product, design or collection at any time without notice.

3. Prices and Payment

All prices are listed in Indian Rupees (₹) and are inclusive of GST unless stated otherwise. Shipping charges are shown separately at checkout.
Prices may change at any time without notice. The price that applies to your order is the price shown at the time you place it.
If a product is listed at an incorrect price or with incorrect information because of a typing, technical or system error, we may cancel any order placed for that product, even after it has been confirmed, and we will refund any amount paid in full.
Payment must be made in full at the time of ordering through the payment methods available at checkout. Payments are processed by secure third party payment providers. We do not store your card or bank details.
We are not responsible for charges, fees or exchange rate differences applied by your bank or card issuer, including on international transactions.

4. Orders

Placing an order is an offer to buy. A contract is formed only when we confirm your order by email or dispatch it.
We may refuse or cancel any order at our discretion, including where a product is out of stock, where we suspect fraud or misuse, where we cannot deliver to your address, or where an order appears to be placed for resale. If we cancel an order, we will refund any amount paid in full, and that refund is the full extent of our responsibility for the cancellation.
You are responsible for making sure that your name, delivery address, phone number and email address are complete and correct. We are not responsible for delays, failed deliveries or losses caused by incorrect or incomplete details.

5. No Cancellations

Once an order has been placed, it cannot be cancelled or changed by the customer. Please check your order carefully before completing payment.

6. Shipping and Delivery

Orders are dispatched within 5 to 7 business days of order confirmation. Business days exclude Sundays and public holidays.
Delivery timelines after dispatch depend on the courier and your location. Any delivery date shown is an estimate, not a guarantee.
We are not responsible for delays caused by courier partners, weather, strikes, public holidays, government restrictions or any other event outside our control.
Shipping charges and options are shown at checkout. Within India, free standard shipping applies to orders that meet the minimum order value shown at checkout.
Risk in the products passes to you on delivery to the address you provided. Ownership passes to you once we have received full payment.
If a parcel is returned to us because of an incorrect address, a refused delivery or repeated failed delivery attempts, we may charge you the cost of shipping it again. If you do not want it sent again, we will refund the product value less the shipping costs we have paid.

7. International Orders

We ship to the countries available at checkout. International shipping charges are shown at checkout.
Customs duties, import taxes, clearance charges and any other fees charged by the destination country are your responsibility and are not included in our prices or shipping charges.
If an international parcel is refused, held or returned because duties were not paid or because of customs rules in your country, no refund will be given for the products or the shipping.
You are responsible for making sure that the products you order may be legally imported into your country.

8. Returns, Damaged and Incorrect Items

All sales are final. We do not accept returns or exchanges for change of mind, incorrect selection, or because a product does not meet personal expectations of colour, size or style.

We will help if your order arrives damaged, defective, or different from what you ordered, provided that:

You contact us within 48 hours of delivery at jhaverivyoma@gmail.com or on WhatsApp at +91 98339 01555, with your order number.
You send a clear, continuous, unedited unboxing video that starts with the sealed parcel and its shipping label in view, and clear photographs of the damage or issue and of the outer packaging. Claims without an unboxing video will not be accepted.
The product is unused and kept with all its original packaging until your claim is resolved.

Once your claim is verified, we will send you a replacement of the same product at no extra cost. If a replacement is not available, we will refund the amount paid for the affected product to the original payment method. We may ask you to return the affected item before a replacement or refund is issued. Our decision on a claim, made after reviewing the evidence, is final.

We cannot accept claims for:

Damage caused after delivery, including through misuse, mishandling, moisture, direct sunlight or improper hanging.
Minor variations in colour, texture or finish as described in Section 2.
Parcels marked as delivered by the courier that you say were not received, unless you report this to us within 48 hours of the delivery update. We will then raise the matter with the courier, but we cannot guarantee the outcome.

9. Refunds

Where a refund is approved under these Terms, it will be processed to the original payment method within 7 to 10 business days of approval. The time it takes to reach your account depends on your bank or payment provider. Shipping charges are not refundable unless the refund is due to our error.

10. Custom and Bulk Orders

Custom designs, personalised products and bulk orders are agreed individually. The price, quantity, design, timeline and payment terms we confirm in writing, including over WhatsApp or email, form part of these Terms for that order.
We may ask for full or part payment in advance before work begins. Advance payments are non refundable once work has started.
You are responsible for checking and approving all proofs, including spelling, names, dates and colours. Once you approve a design, we are not responsible for errors in it.
Custom, personalised and bulk orders cannot be cancelled, returned or exchanged, except where they arrive damaged or defective as set out in Section 8.
By sending us any text, image, logo or other material for a custom order, you confirm that you own it or have permission to use it, and you agree to indemnify us against any claim that its use infringes another person's rights. We may decline any request that we consider unlawful, offensive or infringing.

11. Art Workshops

Workshop bookings are confirmed only once full payment is received.
Workshop fees are non refundable. If you cannot attend, you may transfer your seat to another person, or move it to a future session where seats are available, by telling us at least 48 hours before the session starts. Transfers requested later than this, and no shows, will not be accommodated.
If we cancel or reschedule a workshop, you may attend the new date or receive a full refund of the workshop fee. This is the full extent of our responsibility for the change.
Participants take part at their own risk. Art materials may include paints, inks and other supplies that can stain clothing or surfaces. Please tell us in advance about any allergies or sensitivities. We are not responsible for damage to personal belongings, clothing, or for injury, except where caused by our own negligence.
Participants under 18 must be accompanied by, or have the written consent of, a parent or guardian.
We may take photographs or videos during workshops for our website and social media. If you do not want to appear in them, please tell us at the start of the session.
We may refuse entry to, or remove, any participant whose behaviour is disruptive or unsafe, without a refund.

12. Intellectual Property

All content on the Website and all of our products, including artwork, illustrations, designs, lettering, text, photographs, logos, graphics and the name Ombré Hues, are owned by or licensed to Ombré Hues and are protected by Indian and international copyright, trademark and other intellectual property laws.

Buying a product gives you ownership of that physical item for personal use only. It does not transfer any copyright or other rights in the design. You may not copy, reproduce, scan, print, sell, distribute, modify, upload to print on demand services, use for commercial purposes, or use to train any artificial intelligence or machine learning model, any of our designs or content, without our prior written permission. We will take action against any infringement.

13. Reviews and Content You Share

If you post a review, photograph, comment or other content on the Website, or tag us on social media, you confirm that it is your own, is truthful, and does not infringe anyone's rights or break any law. You give us a free, worldwide, non exclusive and permanent licence to use, reproduce, display and share that content, with credit where reasonably possible, on our Website, social media and marketing. We may edit or remove any content at our discretion.

14. Acceptable Use

You agree not to use the Website to break any law; to place false or fraudulent orders; to upload viruses or harmful code; to try to gain unauthorised access to the Website or its systems; to copy or scrape its content using automated tools; or to interfere with its operation. We may suspend or block access for anyone who breaches these Terms.

15. Promotions and Discount Codes

Discount codes and promotions are subject to their own stated terms, are valid for a limited time, cannot be exchanged for cash, and generally cannot be combined unless stated. We may withdraw or change any promotion at any time and may cancel orders that misuse a code.

16. Third Party Services and Links

The Website is hosted on Shopify and uses third party providers for payments, shipping and messaging. The Website may also contain links to third party websites. We are not responsible for the content, policies or performance of any third party, and your use of their services is governed by their own terms.

17. Limitation of Liability

To the fullest extent permitted by law:

The Website and its content are provided on an "as is" and "as available" basis. We do not guarantee that the Website will be uninterrupted, secure or free from errors.
We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, data or opportunity, or emotional distress, arising from your use of the Website, our products or our workshops.
Our total liability for any claim relating to an order or booking is limited to the amount you paid for that order or booking.

Nothing in these Terms limits any right you have as a consumer that cannot be limited under Indian law, including under the Consumer Protection Act, 2019.

18. Indemnity

You agree to indemnify and hold Ombré Hues harmless against any claims, losses, damages, costs and expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Website or our products, or your violation of any law or of any third party's rights.

19. Force Majeure

We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, floods, fire, epidemics, government action, strikes, courier disruptions, power or internet failures, and acts of war or terrorism.

20. Privacy

We collect and use your personal information as described in our Privacy Policy, in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

21. Changes to These Terms

We may update these Terms at any time by posting the revised version on this page with a new "Last updated" date. The Terms in force when you place an order or booking apply to that order or booking. Your continued use of the Website after a change means you accept the updated Terms.

22. Severability and Waiver

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force. If we do not enforce any right under these Terms, that does not mean we have waived it.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms, the Website, our products or our workshops will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Before starting any legal proceedings, you agree to first contact us so that we can try to resolve the matter in good faith within 30 days.

24. Grievance Officer and Contact

In line with the Consumer Protection (Ecommerce) Rules, 2020 and the Information Technology Act, 2000, you can reach our Grievance Officer with any complaint or question about these Terms or your order. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

Grievance Officer: Proprietor, Ombré Hues

Email: jhaverivyoma@gmail.com

Phone and WhatsApp: +91 98339 01555

Address: Nazir House, August Kranti Road, Kemps Corner, Malabar Hill, Mumbai, Maharashtra 400026, India